Everything you
need to know.
Clear answers to the questions we hear most often about hosting, domains, WordPress, email, security and your Kitwick account.
Frequently asked questions.
If you can't find what you're looking for, we're always happy to help.
Kitwick is a UK-based web hosting provider focused on providing affordable, reliable, and straightforward hosting for individuals, small businesses, growing companies, and agencies. We offer web hosting, WordPress hosting, domain registration and transfers, SSL certificates, website migration, security, backups, and related services.
Our standard web hosting starts from £4.95 per month.
We currently offer:
- Basic - £4.95/month
- Enhanced - £7.95/month
- Business - £12.95/month
- Top-Tier - £19.95/month
Absolutely!
Kitwick is particularly focused on providing straightforward hosting for small businesses, freelancers, entrepreneurs, agencies, and growing companies.
Whether you need a simple five-page business website or a larger online presence, we can help you choose a hosting package appropriate for your requirements.
It depends on your website, traffic and what you’re planning for the future. Our team can help you choose the right hosting plan based on your requirements, whether you’re running a small business website, an online shop or a growing website with more demanding needs. We’ll recommend what you actually need rather than asking you to pay for resources you don’t use.
Yes. We offer hosting specifically optimized for WordPress websites.
Our WordPress plans currently start from £1.99/month, with higher tiers providing additional storage, bandwidth, professional email accounts, CDN performance, SSL, malware protection, and migration assistance.
Yes. Our hosting can support websites that run eCommerce platforms such as WooCommerce, provided the selected hosting package has sufficient resources for the website.
For larger or growing online stores, we recommend discussing your requirements with our team before choosing a plan.
Yes. Free website migration is included with eligible hosting plans.
Our team can help move your existing website from another hosting provider to Kitwick. Depending on the plan, migration may be handled by our team, with higher-tier plans offering professional or priority migration.
We aim to make migration as smooth as possible and offer zero-downtime migration on applicable plans.
Our team will guide you through the process and work to minimize disruption to your visitors and business.
Yes. You can register a new domain with us or transfer an existing domain from another registrar.
We support domain transfers and provide tools to manage your domains through your Kitwick account.
Yes. Your domain registration and website hosting are separate services, so you can transfer your domain to Kitwick without necessarily moving your website immediately.
Our team can help you understand the best approach depending on your current setup.
Yes. SSL is included with applicable hosting plans and is available as a separate service as well.
SSL encrypts information transferred between your website and visitors and enables the HTTPS connection and padlock shown by modern browsers.
Security is built into our hosting offering.
Depending on your plan, features include malware scanning/protection, firewall protection, malware cleanup, SSL, and regular backups. WordPress plans also offer security tools such as Immunify360 on applicable tiers.
Yes. Our hosting plans include regular/daily backups, depending on the service.
Backups provide an additional layer of protection and allow your website to be restored if something goes wrong.
Yes. Backup protection is included with applicable hosting services.
Backups provide an additional safety net if your website experiences an issue, such as an accidental change, technical problem, or security incident.
The exact backup features and retention available depend on your hosting package.
We aim to keep your website online, fast and reliable around the clock. Our hosting infrastructure is designed for high availability, with proactive monitoring and support to help identify and resolve issues quickly. If you’d like to understand the uptime commitment that applies to your specific hosting plan, we can provide the relevant service-level details.
Yes. Selected hosting plans include professional email accounts, allowing you to create addresses using your own domain.
Professional email helps your business look more established and trustworthy when communicating with customers.
Yes. Depending on your hosting plan, you can host multiple websites under a single account. Higher-tier plans are designed for customers managing multiple websites, making them particularly suitable for businesses, developers, and agencies.
Yes. You can upgrade your hosting plan as your website or business grows.
If your website starts receiving more traffic, requires additional storage, or you need to host additional websites, you can move to a plan with greater resources.
You don't need to pay for resources you don't need today.
No. You don't need to be a server or hosting expert to use Kitwick.
Our hosting is designed to make managing your website as straightforward as possible, while our support team can assist you when you need technical help.
Yes. WordPress can be installed on supported hosting plans.
If you're not comfortable setting it up yourself, our team can also assist with getting your website up and running.
You can contact our support team through the Kitwick support system.
We're focused on providing real support from our team, rather than forcing customers through complicated automated systems.
Whether you're setting up a website, transferring a domain, migrating a site, or troubleshooting an issue, our team is available to help.
If your website starts approaching the limits of your current plan, we'll help you determine what is causing the increased usage and whether you need to optimize your website or upgrade your hosting.
Our goal is to make sure your hosting grows alongside your business rather than unexpectedly causing problems.
Yes. Hosting can be combined with website maintenance, updates, SEO and digital marketing services, giving you one team to look after your website and its ongoing growth. This means you can spend less time managing different suppliers and more time focusing on your business. We can create a package around the services your business actually needs.
We're here for you.
Can't find the answer you're looking for? Get in touch and we'll help you work it out.
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Whatever we happened to be looking at
Nothing to do with hosting. Just the people who answer your tickets, posting the odd photo. Proof there are humans back here.
Making time for myself and staying active, one workout at a time. A little break from the screen helps me recharge, reset, and return to my creative work feeling refreshed.
Shyla - Graphic Designer
Sometimes, all I need is a little greenery and a quiet space to slow down. It's lovely to step away from the busy day and enjoy a moment of calm surrounded by nature.
Shyla - Graphic Designer
Nights like these are full of colour, lights, and life. I love wandering through busy streets like this and capturing the little moments that make an evening memorable.
Shyla - Graphic Designer
How am I supposed to concentrate on work with this adorable little face around? 🧡 Some things are just too cute not to capture and keep in my camera roll.
Shyla - Graphic Designer
Good food and a little break from the usual routine. I always enjoy discovering something tasty while I'm out and about. Definitely a moment worth saving!
Shyla - Graphic Designer
A little sweet treat while I'm out and about. Good food, fun colours, and a small moment to enjoy before getting back to the creative side of things.
Shyla - Graphic Designer
I love how everything comes alive after dark. The lights, the colours, and the whole atmosphere make moments like these worth capturing.
Shyla - Graphic Designer
I could watch skies like this for ages. A beautiful sunset, a few pink clouds, and a quiet moment to appreciate the simple things in life.
Shyla - Graphic Designer
One of those evenings worth stopping for. No particular reason — just a good sky.
Jonathan - Director
A little creative project from my daughter. Sometimes the best things in the camera roll are the ones made just for the fun of it.
Jonathan - Director
An unexpected visitor taking a moment on the wall. Camera out just in time.
Jonathan - Director
A quiet bit of the UK. Sometimes the best camera-roll photos are the ones where nothing much is happening.
Out and about
A day on the court. A little time away from screens and servers. We don't always talk about hosting.
Time away
The people behind the screens. Proof that there are actual humans behind the emails, tickets and occasional late-night fixes.
The humans behind Kitwick
