Cookie Policy.

Introduction

This Cookie Policy explains how Kitwick ("Kitwick", "we", "us", or "our") uses cookies and similar technologies when you visit or use our website, including kitwick.com and related services.

Cookies help us operate our website, remember your preferences, understand how visitors use our website, and improve the services and experience we provide.

By continuing to use our website, cookies may be placed on your device where they are necessary for the operation of the website or where you have provided consent where required.

This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, store and protect personal information.

What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet or other device when you visit a website.

A cookie allows a website to recognise your device and remember certain information about your visit.

Cookies may be:

• Session cookies, which are deleted when you close your browser.
• Persistent cookies, which remain on your device for a specified period or until you delete them.
• First-party cookies, which are placed by the website you are visiting.
• Third-party cookies, which are placed by another service operating on or through the website.

Why Does Kitwick Use Cookies?

We use cookies and similar technologies for a number of purposes, including to:

• Make our website function correctly.
• Keep you signed in to your Kitwick account.
• Maintain your shopping cart and order information.
• Remember your preferences and settings.
• Improve website performance.
• Understand how visitors use our website.
• Monitor website traffic and usage patterns.
• Improve our website, products and services.
• Help maintain the security of our website and services.
• Support certain marketing or communication activities where applicable.

Types of Cookies We Use

The cookies used on our website can generally be divided into the following categories.

4.1 Strictly Necessary Cookies

These cookies are required for the website and certain services to function correctly.

They may be used to:

• Maintain login sessions.
• Process orders.
• Maintain shopping cart information.
• Provide account functionality.
• Protect forms and transactions.
• Maintain security.
• Remember essential system settings.

Because these cookies are necessary for the operation of the website, they generally cannot be disabled through our cookie preference controls.

4.2 Functional Cookies

Functional cookies allow the website to remember choices you make and provide enhanced functionality.

For example, they may remember:

• Your preferred website settings.
• Display preferences.
• Certain account or session preferences.
• Other choices you make while using our website.

If these cookies are disabled, some website features may not operate as intended.

4.3 Analytics and Performance Cookies

Where used, analytics cookies help us understand how visitors interact with our website.

They may help us understand:

• Which pages receive the most visits.
• How visitors navigate the website.
• How long visitors spend on different pages.
• Whether visitors encounter errors.
• How website performance can be improved.

We use this information in an aggregated or otherwise appropriate manner to improve the website and our services.

4.4 Marketing Cookies

Where applicable, marketing cookies may be used to understand interactions with our marketing activities or to deliver more relevant advertising.

We will only use non-essential marketing cookies where the applicable consent requirements have been satisfied.

Cookies Used by Kitwick

The exact cookies used by Kitwick may change as our website, hosting platform, payment systems, analytics tools and other services develop.

Depending on the services you use, cookies may be associated with:

• Website functionality.
• Client account authentication.
• Shopping cart and checkout functionality.
• Security and fraud prevention.
• Website analytics.
• Customer support functionality.
• Payment processing.
• Third-party services integrated into our website.

Some cookies may only be present when you use particular features, such as logging into your account, purchasing a service or completing a checkout process.

Third-Party Cookies

Some services available through our website may be provided by third parties.

These providers may use cookies or similar technologies when their services are loaded or used.

Examples may include:

• Analytics providers.
• Payment providers.
• Customer support systems.
• Security and fraud-prevention services.
• Embedded content providers.
• Marketing or advertising platforms.

Third-party providers are responsible for their own privacy and cookie practices.

Where appropriate, you should review the privacy and cookie policies of the relevant third-party provider.

Cookies and Personal Information

Cookies do not necessarily contain information that directly identifies you.

However, information collected through cookies may sometimes be associated with other information we hold about you.

Where cookie information constitutes personal data, we will process it in accordance with our Privacy Policy and applicable data protection legislation.

Legal Basis for Using Cookies

The legal basis for using cookies depends on the type and purpose of the cookie.

Strictly necessary cookies may be used where they are required to provide a service or functionality that you have requested or to operate the website.

For non-essential cookies, including certain analytics or marketing cookies, we may request your consent where required by applicable law.

You can change or withdraw your cookie preferences where the relevant controls are available.

Managing Your Cookie Preferences

Where our website provides a cookie preference or consent mechanism, you can use it to control certain categories of non-essential cookies.

You can also control cookies through your web browser.

Most browsers allow you to:

• View cookies stored on your device.
• Delete existing cookies.
• Block cookies.
• Block third-party cookies.
• Receive a warning before cookies are stored.

Please note that disabling certain cookies may affect the functionality of our website.

For example, disabling essential cookies may prevent certain account, shopping cart or checkout functionality from working correctly.

Managing Cookies Through Your Browser

You can manage cookies using the settings available in your browser.

Instructions vary depending on the browser you use.

Common browsers include:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Apple Safari
• Opera

You can usually find cookie controls within the browser's privacy, security or settings menu.

Do Not Track Signals

Some web browsers provide a "Do Not Track" setting.

There is currently no universally accepted technical standard for responding to Do Not Track signals.

As a result, our website may not respond to every Do Not Track signal in the same way.

Cookies on the Kitwick Client Area

When you sign in to your Kitwick account, additional cookies may be required to provide authenticated account functionality.

These cookies may be necessary to:

• Keep you signed in.
• Protect your account.
• Maintain your session.
• Allow you to navigate between account pages.
• Process account-related requests.

Deleting or blocking these cookies may cause you to be signed out or may prevent parts of the client area from functioning correctly.

Cookies and Online Payments

When you purchase a Kitwick service, you may be redirected to or interact with third-party payment services.

Payment providers may use cookies or similar technologies as part of their payment, security and fraud-prevention processes.

Kitwick does not control the cookies used by third-party payment providers.

You should review the relevant provider's privacy and cookie documentation for further information.

How Long Do Cookies Remain on Your Device?

The length of time a cookie remains on your device depends on its purpose.

Some cookies are deleted automatically when you close your browser.

Other cookies may remain for a defined period or until you manually delete them.

Cookie lifetimes may change when we update our website, services, software or third-party integrations.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time.

Changes may be made to reflect:

• Changes to our website.
• Changes to the cookies we use.
• Changes to third-party services.
• Changes to applicable legislation or regulatory requirements.
• Changes to our business or services.

When we update this policy, we will update the Last updated date at the top of this page.

We recommend checking this page periodically to remain informed about how cookies are used.

Your Privacy Rights

Depending on your circumstances and applicable data protection law, you may have rights relating to your personal information.

These may include rights concerning:

• Access to personal information.
• Correction of inaccurate information.
• Erasure of information.
• Restriction of processing.
• Objection to certain processing.
• Data portability.
• Withdrawal of consent where processing is based on consent.

Further information about your privacy rights is available in our Privacy Policy.